ab9 Privacy Policy

This Privacy Policy ("Policy") describes how ab9 ("ab9", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you", "your") who access or use the ab9 platform at ab9.im. This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering an account on ab9, making a deposit, or otherwise using any service offered on the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the ab9 platform.

ab9 takes its data protection obligations seriously. We apply industry-standard security measures to all personal data we hold, and we never sell your information to third parties for their own marketing purposes. Your data is used exclusively to operate, improve, and protect the ab9 platform and the experience of every player on it.

ab9 collects personal data through several channels: information you provide directly when registering or contacting support, data generated automatically through your use of the platform, and information received from third-party service providers such as payment processors. The categories of data we collect include:

ab9 uses the personal data we collect solely for legitimate purposes connected to operating the platform and delivering a safe, reliable gambling experience to players in Bangladesh. Specifically, we use your data to:

• Create, verify, and manage your ab9 account and confirm your eligibility to play (including the mandatory 21+ age check).
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment providers.
• Detect and prevent fraudulent activity, money laundering, multiple account registrations, and other breaches of our Terms and Conditions.
• Comply with applicable legal and regulatory obligations, including record-keeping and identity verification requirements.
• Deliver customer support, respond to queries, and resolve complaints in a timely manner.
• Send transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• Send promotional offers, bonus notifications, and marketing communications where you have consented to receive them.
• Analyse gameplay patterns and platform usage to improve game selection, website performance, and overall user experience.
• Monitor for responsible gaming indicators and, where appropriate, apply player protection measures such as deposit limits or self-exclusion.

ab9 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without human review. Any account restrictions applied on the basis of risk assessments are reviewed by a member of our compliance team before being enforced.

ab9 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions, including account management, payment processing, and game delivery.
• Legitimate interests: Processing carried out to protect the security and integrity of the ab9 platform, prevent fraud, and improve our services — provided that such interests are not overridden by your rights.
• Legal obligation: Processing necessary to comply with applicable laws, including identity verification, anti-money-laundering checks, and financial record-keeping.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear, informed consent. You may withdraw this consent at any time by contacting [email protected].

ab9 does not sell, rent, or trade your personal information to unaffiliated third parties for their own commercial purposes. We share personal data only in the following limited circumstances:

• Payment processors: We share necessary financial and identity data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners (including Dutch-Bangla Bank, BRAC Bank, and City Bank) solely to process your transactions.
• Game providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (session tokens, bet amounts) necessary to deliver gameplay. These providers operate under strict data processing agreements with ab9.
• Identity verification services: Third-party KYC (Know Your Customer) providers may receive your identity documents and biometric data to perform age and identity verification on our behalf.
• Legal authorities: We may disclose personal data to law enforcement, regulators, or other government authorities where required by law, court order, or to protect the rights and safety of ab9 or its players.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ab9's business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party service providers who process personal data on behalf of ab9 are bound by contractual data processing agreements requiring them to protect your information and use it only for the purposes specified by ab9.

ab9 retains personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Policy. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, to comply with legal record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction in accordance with anti-money-laundering requirements.
• Gameplay and betting logs: Retained for three (3) years from the date of the activity, or longer if required for dispute resolution purposes.
• Support communications: Retained for two (2) years from the date of the last communication in the relevant thread.
• Marketing consent records: Retained for as long as you remain opted in and for one (1) year following withdrawal of consent.
• Cookie and analytics data: Retained for up to thirteen (13) months from collection.

When personal data is no longer required for any purpose described above, ab9 will securely delete or anonymise it in accordance with industry best practice. Anonymised, aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and analytical purposes.

ab9 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, remember your preferences, maintain your login session, and analyse how players interact with our website. The types of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and last visited game categories to personalise your experience.
• Analytics cookies: Collect anonymised data about page views, session length, and feature usage to help us understand how the platform is used and where improvements can be made.
• Marketing cookies: Used with your consent to track which promotions and game recommendations have been shown to you and to measure the effectiveness of our communications.

You can manage your cookie preferences by adjusting your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. Withdrawing consent for marketing cookies will not affect your ability to play games or process payments.

ab9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption on all data transmitted between your device and the ab9 servers.
• Encrypted storage of passwords and sensitive account credentials — no plaintext passwords are ever stored.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Strict access controls ensuring that personal data is accessible only to ab9 staff and contractors with a legitimate need to process it.
• Two-factor authentication options for account login to protect players against unauthorised account access.
• Monitoring systems that detect and alert on anomalous login activity, unusual transaction patterns, and potential data breach indicators.

While ab9 takes all reasonable precautions to protect your personal data, no internet transmission or electronic storage system is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, ab9 will notify affected players promptly and take all necessary remediation steps.

As a player on the ab9 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request. We will respond within 30 days.

The ab9 platform is strictly intended for adults aged 21 and above. ab9 does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been submitted by an underage individual, we will immediately close the associated account, void any transactions, and permanently delete all related personal data.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the ab9 platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

ab9 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active account holders by email. Continued use of the ab9 platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to stay informed about how we protect your personal information. If you have any questions about a change we have made, please contact our support team at [email protected] before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ab9 holds about you, please contact our support team using the details below. We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days of receipt.